Our service starts from the moment you contact us
On your initial contact we will ask you for some preliminary details. Then, once the doctor has given permission, we can transfer your loved one to our Chapel of Rest where we can care for them. You can of course visit whenever you wish, all we ask is you make an appointment so we can keep the Chapel of Rest private for each family.
01730 816245 - 24 hours
When a death occurs at a nursing home or residential home
It is likely that the death will have been confirmed by the manager or matron of the home.
Again, it is important to ensure that you are given time to spend time with the deceased prior to them being taken into our care. You will need to advise the matron or the manager of the home as to when you are ready for us to transfer your loved one into our care.
The matron or manager will be able to advise you on contacting the doctor to arrange for the death certificate to be collected, as it is likely that a duty doctor will have attended as opposed to the deceased’s own GP.
When a death occurs in a general hospital
Following a death in a general hospital, you will need to make an appointment at the Patients Affairs Office or Bereavement Office to collect the death certificate and any personal effects that the deceased may have had with them.
When the necessary paperwork has been completed, it will be our primary responsibility to transfer your loved one into our care.
When somebody dies suddenly or unexpectedly
All sudden or unexpected deaths must be reported to the Coroner. The police are usually involved to ensure there are no suspicious circumstances involved. The Coroner will then decide as to whether a post mortem and/or inquest will need to be carried out.
A sudden death may occur at hospital, at home or indeed in a public place. When the latter occurs, the Police will ask their own staff to attend in order to transfer the deceased to the local hospital or public mortuary. It is important to remember their staff are only there to transfer the deceased to the hospital. The choice of the funeral director who arranges the funeral service is purely down to the family.
